Guest Cancellations:

• Reservations canceled by sending an email to info@divealohascuba.com with at least 48-hours notice will receive a full refund. Phone call cancellations will not be accepted.
• Reservations canceled with less than 48-hour notice will be charged the full charter price unless trip insurance was purchased.
• All 'no-shows' will be charged the full amount of the charter. Missed boat departures will be treated as 'no-shows' and are subject to the same policy.

For inquiries about cancellations, rescheduling, or any other concerns, please feel free to contact us:
• By email: info@divealohascuba.com
• By phone: (808) 622-3483

Aloha Scuba Diving Company offers trip protection as we understand that emergencies and unforeseen circumstances can occur.

Charter Alterations or Cancellations:
Aloha Scuba Diving Company reserves the right to alter charter details or cancel charters should it be necessary due to adverse weather, minimum passenger requirements, or other related conditions. We are not responsible for expenses and/or other related costs due to altered charter details or canceled charters. Guests are responsible for providing Aloha Scuba Diving Company with correct contact information so that we can keep you informed in the event of any changes made to your booked charter.
If a customer is only able to complete a single dive due to the need to alter the charter for adverse weather conditions, they will receive a refund for the cost of the second dive. See below for a breakdown of dive costs.
Please note that if a customer requests to reschedule a charter, a rebooking fee of $50 will apply. This fee is waived if the rescheduling is initiated by Aloha Scuba Diving Company due to unforeseen circumstances.

Student Performance and Rescheduling:
If a student does not meet course standards, he/she will be charged the following fees:
• $125 - Makeup confined water session (added to the next available class on Tuesdays or Saturdays)
• $179 - Makeup open water session (added to the next available class on Tuesdays or Saturdays)
Reservations canceled with at least 48-hours notice can be rescheduled or refunded, excluding the eLearning fee (if registered). There is no refund for eLearning once the code has been registered.
Reservations canceled with less than 48-hours notice can be rescheduled for the $50 administrative rescheduling fee.
Alternatively, students can opt for a private session to work on the required skills at a cost of $250. Please contact us to discuss and schedule a private session if desired.

Certification Requirements:
Aloha Scuba Diving Company requires that all customers dive within their current level of certification. Both digital and physical certification cards are accepted as proof of certification. In the event that a customer is unable to provide proof of their certification, they will be offered a dive that aligns with their verifiable certification level.
If a customer declines the proposed alternative dive that is in accordance with their certification level, they will not be eligible for a refund. It is crucial that customers ensure they have appropriate certification for the dives they are booking to avoid any disappointment or inconvenience.
If you have any questions or concerns about required certifications, please don't hesitate to contact us by phone at (808) 622-3483. Our staff will be happy to assist you and provide guidance to ensure you book the most suitable dive for your certification level.

Marine Life:
Marine life in the sea is affected by ocean conditions, seasonal changes, feeding trends, and other uncontrollable factors. While our experienced and knowledgeable crew make all reasonable efforts to find specific ocean dwellers, we cannot guarantee their presence. We are a 'leave no trace' company. We do not allow our customers to touch marine life, including turtles. Customers who actively try to touch ocean dwellers will be immediately returned to the boat and the rest of the dive(s) forfeited with no refund.

Prices:

All prices are subject to change without notice.
• The first dive price is $109.00, and the second dive is $50.00.
• All refunds for partial dives will be calculated as listed above.

eLearning Course Prices:
• Open Water: $230.00
• Advanced Open Water: $216.00
• Rescue Diver: $224.00
• Nitrox: $212.00
• ReActivate: $75.00
• All Specialties: $146.00

If you have any questions, concerns, or need further assistance, please do not hesitate to contact us at (808) 622-3483 or info@divealohascuba.com.

Our team will be happy to help!

We look forward to providing you with an enjoyable and safe experience.