Agreement of Cancellation Policies:

By opening up your email you accept that you have read all cancellation policy terms and agree with our cancellation policies. If you do not agree with our terms, please call us back within 24 hours of making the reservation to cancel.

Reservation Policies:

• 48-Hour Notice: Any changes to your reservation must be communicated at least 48 hours in advance.

• Rescheduling Fee: If you need to reschedule within 48 hours of your reservation time, a $75 fee applies.

• Cancellation Fee: Cancelling within 48 hours of your reservation will incur the full value of the tour charged to the card on file.

• No Show/Late Fee: Arriving late and missing the safety briefing results in the full value of the tour charged to the card on file.

HOW TO MAKE CHANGES TO YOUR RESERVATION:

Please contact us a min of 48 hours prior to your reservation by phone at 808-352-9775 or by email at reservations@sbshawaiitours.com.

UNSAFE WEATHER/OCEAN CONDITIONS:

We reserve the right to cancel your reservation at any time due to unforeseen or unsafe weather or ocean conditions. Customers will receive a refund for any cancellations due to unsafe weather or ocean conditions.