🌊 Dive Kauai's Generous 24-Hour Cancellation Policy - Risk-Free Booking!

At Dive Kauai, we understand plans can change, which is why we offer something you might not find elsewhere -- a truly generous 24-hour FREE cancellation window. It's all about providing peace of mind so you can book with confidence.

📅 Cancellation Guidelines:

Final Reservations: Tours reserved within 24 hours of the start time are considered FINAL and not eligible for a refund.
Free Cancellation: Tours canceled at least 24 hours before the scheduled start time will incur no charges. (Calculated to the minute! For a 7:30 am tour, cancellations must be made by 7:29 am Hawaii Time the day before.)
Late Cancellations & No-Shows: Tours canceled less than 24 hours before the scheduled start time or customers who do not show up will be charged 100% of the tour total. (Again, calculated to the minute—e.g., 7:29 am Hawaii Time the day before a 7:30 am tour.)

🚫 No Refunds for Non-Certified Divers Who Cannot Complete the Dive:

Sometimes, non-certified divers may struggle with fear or anxiety, making it impossible to complete the actual dive. While our team is dedicated to providing encouragement and support, safety is our top priority. If you choose to abort the dive or are unable to complete it, the cost of the dive is non-refundable as resources, staff, and equipment were reserved specifically for your experience.

📝 Medical Requirements:

To ensure your safety, we require that you complete the Diver Medical Questionnaire and online registration/orientation before your dive. The links are provided in your confirmation email.

If you fail to complete these forms on time or have a medical condition that prevents diving without medical clearance, we will not be able to issue a refund.

🗺️ Elevation and Diving Safety:

For your safety, do not participate in activities above 1,000 feet (300 meters) in elevation within 18 hours after diving. This includes:

Driving or hiking to Waimea Canyon
Taking helicopter or airplane tours
Departing the island on commercial flights(even short flights like those to Oahu)

💡 Tip: If you have plans above 1,000 feet within 18 hours of your dive, contact us at least 48 hours in advance to reschedule or cancel. Once within the 24-hour window, the policy applies.

✅ Why Risk Booking Elsewhere? Dive Kauai offers one of the most flexible cancellation policies on the island -- because we believe in treating our guests the way we'd want to be treated.